Delivery and return of products

Home Delivery and return of products

DELIVERY

The products will be packed in boxes, put on euro-pallets, which in turn will be sealed with two safety measures (foil and adhesive tape) to minimize the chances of damage to the goods.

  • BOX DIMENSIONS: 40X60X40 CM
  • PALLETS DIMENSIONS: Europallets 120 * 80 * ...

FOR THE SAFETY, THE ENTIRE PROCESS OF PACKING THE GOODS WILL BE RECORDED.

When loading the goods in the delivery car, Wholesale Beauty will take pictures of the pallet / pallets.

The customer has the obligation to verify at the reception that the weight of the packaging corresponds to that in the picture.

If it does not correspond, the customer has the obligation to:

  • take a picture of the weight of the package;
  • open the package with the driver in front of the place and take a picture of the content;
  • do not let the driver to leave, before you make an inventory of the goods.

For more details regarding the packaging method or for special requirements with which you can contact us by e-mail or contact phone numbers.

Any complaints regarding the damages or visible lax of the received products will be made in front of the driver.

The goods are supplied by Wholesale Beauty, and the customer will have the obligation to follow the steps compensated above, in case of lack of products and damaged goods.

RETURN OF PRODUCTS

All products sold by Wholesale Beauty are purchased only through official channels, for this reason the return of products based on non-compliance is not accepted.

The return of the products will be made only for justified reasons such as the obvious and serious damage of the package and the products.

If the return of the products is not substantiated, WHOLESALE BEAUTY will be able to reject the customer's request.

If the return of the products is justified, WHOLESALE BEAUTY undertakes to return the entire value of the goods to the customer or to replace them as soon as possible, whichever option is the customer's option.

All notifications regarding the packages received by the customer will be made at the time of their receipt, completing the courier's report and sending the request to office@wholesalebeauty.com.

PAYMENT METHODS

The customer has the following options for paying for the ordered goods:

  • Payment by Bank Transfer
  • UNICREDIT BANK
  • RO98 BACX 0000 0016 3486 XXXX
  • SWIFT: BACXROBU

Important note: Our bank account must be credited with the proper amount before shipping the order.